Frequently asked questions

CP Birds started as a hobby back in 1998. Charlie Plaza, at the age of 14, started his collection of birds in the USA. He purchased his first pet bird, an Indian Ringneck Parakeet from a pet store named Critter's Corner in Casselberry, FL for $175. This is where he met the pet store manager, Jeff, who introduced Charlie to the bird breeder who hatched his pet ringneck. Charlie, as a young kid started working for the bird breeder cleaning cages and assisting her in the labor of breeding birds. Charlie quickly developed a passion for birds as he saw the joy that pet birds can bring to people. Charlie followed his passion for birds and started his long lasting carreer in the pet industry running two of the largest, most successful pet specialty stores know today as Pet Supermarket and Petsmart. What once started as a hobby, CP Birds has become a well known national name in the aviculture community making hand fed, friendly birds more accessible to pet owners.

We are an online store only however, we have customer support available by appointment only. Please use the CONTACT US form on our website to schedule a time for a returned call. Please allow us 1-2 business days to return your call.

Please note: If you make a purchase on our website, you will be provided with our business telephone number to text or call us immediately if there is an emergency with your new baby bird.

CP Birds is recognized as a leading exotic bird online shop for pet owners. We specialize in raising exotic pet birds that are friendly and sociable, making them accessible to anyone who wants to enjoy a life long, enjoyable pet bird companion in their home.

CP Birds does not offer lay-a-way or financing plans at this time. However, we do offer PayPal credit. You can apply for PayPal Pay Later credit during the checkout process.

Yes. CP Birds sells some birds to local pet stores however, due to the high demand of our birds, we are not accepting any more wholesale accounts for the 2025 breeding season. We will be accepting wholesale accounts once again for next year's breeding season (2026). If you are interested in opening a wholesale account for 2026, please fill out the WHOLESALE WAITLIST to be notified once we open the application process.

Over the years, we have refined our bird shipping methods to ensure the safety of the baby birds. Regardless of the chosen shipping method, we guarantee the baby bird will arrive safely, healthy and alive.

We offer several shipping options, however, only two options will be available during the checkout process. For other shipping options, please message us using the contact us page

1. Express Overnight Shipping - is available exclusively on Tuesdays and Wednesdays (1-2 Days)

2. Same-day Shipping - is conducted solely on Saturdays. (1 Day)

While shipping delays beyond our control can occur, they are quite rare. Nonetheless, we take measures to ensure the bird's comfort, providing sufficient food and water in the bio-secure shipping container to last a minimum of three days.

Please note: All live bird shipments must be scheduled. Purchasing a bird on Monday does not guarantee it will be shipped on Tuesday. The shipping date will be confirmed based on several factors, including weather, the bird’s age, its ability to eat independently, and the number of orders we have to ship. We will email you with the confirmed shipping date.

Shipping Options available at checkout:

Overnight shipping: This is our preferred method for shipping and most economical option. You will receive an email when the bird is shipped with the tracking information. Typically, the bird arrives to your nearest post office the very next day. If you live in a remote area where it is hard to get to quickly, delays may occur and can take 2 days to get to you, but we do guarantee the bird to arrive alive, healthy and in good conditions. Rest assured, we prioritize the safety of the birds during packaging for transit. We will email you with the confirmed shipping date.

Same day shipping: Opting for this shipping method involves a significant cost due to the need for thorough planning, buying a plane ticket through Delta Cargo, arranging delivery to the airport, and your responsibility to pick up the bird from your closest airport. Rest assured, we will provide all the flight details and pickup times well in advance of the shipping date.

Other Delivery Options

Pick up at Orlando, FL Airport: Some customers opt to fly into Orlando International Airport (MCO) to personally collect the bird. A CPbirds.com representative will meet you at the airport to hand over the bird in an airline-approved shipping crate, ensuring you can safely return home by plane. Customers are responsible for making the necessary arrangements with the airline to ensure that a pet bird is permitted on the flight. There are no additional cost by CPbirds.com for this service.

Please note: Some airlines mandate a USDA Health Certificate, which must be issued by a licensed veterinarian. CPbirds.com offers to secure this certificate through a licensed veterinarian on your behalf for an additional fee.

Hand Delivered At Your Local Airport: This option requires a CPbirds.com representative to fly with the baby to your nearest airport and hand deliver it to you at your closest airport. This option is costly due to plane tickets needed for the CPbirds.com representative flight tickets, the bird flight tickets, the flight "nanny" fee, airline approved crate, required USDA Health Certificate and other misc. fees. Price ranges from $600 - $1500 on average. For a quote on this service, please contact us.

Ground Delivery in Florida: We hire a pet delivery service for this option. The delivery company picks up the bird from us and hand delivers it to you the same day. Prices range from $125 - $450 depending on mileage. Please contact us for a quote.

Yes, we have an affiliate program where you can earn commission on all sales from your referral. Please message us to obtain the password to the referral program page on our website where you can get all of the details.

CPbirds.com offers one shipping option. Dry-Goods Bird products are shipped via US Post Office Ground. It normally takes between 3-5 business days for delivery once the shipment is shipped.

The cost of shipping will be calculated during the check out process at our online store.

CP Birds is an Online Store Only. For the security and health of our birds, CP Birds operates a closed aviary. No visitors allowed however, if you would prefer to choose your bird in person, you can visit us at any of our public events that we hold throughout the year. To view the date and location of our next public event, visit our EVENTS page.

CP Birds is located in Kissimmee, FL which is in Central Florida within vicinity of Orlando.

We operate a closed aviary however; a CP Birds representative can meet you at a public place to deliver your new pet bird. You must first make your purchase at our website, then send an email to cpbirds407@yahoo.com with your order number and ask for local pick up instructions. We will then work out a date and time that is convenient for you.

Please note: For safety reasons purchase must be made online to eliminate a cash transaction at a public place.

Live birds or products purchased on the website for local pick up must be collected within 7 calendar days unless a specific date has been agreed upon in writing between the purchaser and CPbirds.com. If not collected within this timeframe, we reserve the right to make the live bird or product available for sale to other customers after the 7 days or the agreed-upon date, whichever is earlier. The purchaser acknowledges that a restocking fee of 100% of the price of a live bird and 20% of hard-good products will be charged should the purchaser fails to pick up within 7 days or the agreed date of pick up, whichever is earlier.

Please note: We are flexible and when communicating with us, we will make reasonable accommodations as needed.

CP Birds guarantees the bird will arrive alive and healthy. In the very unlikely event that the bird passes away while in transit, we will request a video of the deceased bird to be sent to us and we will replace the bird at no cost.

If you suspect the bird arrived ill, we ask that you immediately take the bird to a licensed avian veterinarian within 24 hours to be examined. In the rare and unlikely event that the avian vet documents that the bird is not healthy, we will replace the bird at no cost to you. Veterinarian documentation will be required.

Note: CP Birds does not guarantee any baby birds sold during the hand feeding stage or any bird considered as a "rescue" bird. This will be agreed to, in writing, between CP Birds and the new pet owner at the time of purchase.

Refunds are processed only if an order is cancelled within 24 hours of placement. However, orders cancelled after the 24 hour period, a CPbirds.com future purchase store credit will be given. Orders cannot be cancelled within 24 hours when the order is scheduled to be shipped.

To cancel an order, please text 321-370-0006 AND sending a cancellation message through our CONTACT US page. The order is not cancelled until you receive written confirmation from CP Birds that the order has been cancelled.

We hand feed all of our babies. However, we sometimes offer birds that are not tame. Please read the description on each bird for the details on that specific bird you are looking to purchase. Of course, if you have any additional questions, use the CONTACT US form to get in touch with us.

CP Birds will NOT sell baby birds that are being hand fed to pet owners. Baby birds are extremely delicate when they are being hand fed and it is for this reason that we do not guarantee any baby birds during the hand feeding stage. For this reason, we do not sell babies that are not weaned or eating on their own.

If you are a licensed breeder and would like to purchase an un-weaned baby, please use the contact us form on our website to discuss.

Note: We have the right to refuse to sell a baby bird that is not eating on its own (weaned) for any reasons.

Yes. CP Birds can guarantee the sex of your bird as long as you purchase a DNA test kit prior to us shipping your bird. The DNA blood test results will be available within 7 - 14 business days after the blood sample has been received by the laboratory. A DNA gender certificate will be made available to you guaranteeing it's sex by CPbirds.com

Yes, we consider the clipping of bird flight feathers a safe practice for handling, training, transporting, and caring for a baby bird. Clipping a bird's wings is not harmful to the bird, just like a human getting a haircut. Birds, much like humans, can regrow their feathers in a few months, allowing the new owner the option to keep the bird's wings unclipped if they choose to do so. However, it's important to note that while flight feather clipping is generally safe, it must be done correctly to avoid injuries.

We will consider requests to refrain from clipping a baby bird's wings. Please reach out to us to discuss this request.